# Returns and Refunds

## Returns and Refunds Policy

**Order Confirmation:** Be on the lookout for a confirmation email once your order is delivered. It will include essential details for your records. Don’t forget to look in your Spam folder if it doesn’t appear in your inbox.

**Custom-Made Products:** As our items are uniquely made to order, we are unable to accept returns or exchanges but will review your request if you believe you should be refunded. Email us at: support@epiceratees.com  

**Damaged or Incorrect Items:** If your product arrives damaged or with a manufacturing error, we are here to help. Open the Confirmation Email that you received at the time of Delivery. There will be a link in the email to make the process easy. Reach out to us within 30 days of delivery for a complimentary replacement or refund once it is reviewed and approved.

**Customer Satisfaction:** Your delight with our products is our top priority. If there’s ever a concern with a manufacturer defect or damaged order, our dedicated team will swiftly address reprint or refund requests to ensure your complete satisfaction.

**Can Gift Cards be refunded?** Gift cards are non-refundable and cannot be exchanged for cash.

**Can I exchange an item for a different size/color?**

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. If you have special requests or need more information for large orders, please contact us at **support@epiceratees.com**

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> Source: [Epic Era Tees ](https://epiceratees.com/pages/returns-and-refunds)