# Epic Era Tees Frequently Asked Questions (FAQs) # **Epic Era Tees Frequently Asked Questions (FAQs)** #### **Shipping & Delivery** - **What are your shipping rates?** We offer a flat rate of **$4.75** for 1–2 shirts. If you're stocking up, shipping is **Free** on all orders over **$75**! - **How long does shipping take?** Orders are typically printed within 1 - 3 business days. Once shipped, it takes about 5 - 7 business days and you'll receive a tracking number to follow your tees right to your door. **Pro Tip:** Order early for those group trips! Your keepsake memories will be awesome! - **Do you ship internationally?** At this time, we only ship to customers within the United States. - **How do I track my order?** As soon as your shirt hits the mail, we’ll send you a shipping confirmation email with a tracking link. **You can also hop on our website at [epiceratees.com](https://epiceratees.com/ "Epic Era Tees Home") and the** **Epic Era Tees assistant** **can look that up for you!**  **Just click on the Logo at the bottom left**  **You will need:** \- **Your** **Order number** (example: _1110EpicEraTees_) \- **Email used at checkout** #### **Group Discounts (The "Squad" Deal)** - **Do you offer discounts for bulk or group orders?** Yes! We specialize in outfitting groups. Discounts apply automatically at checkout: - **15% Off** for 3+ shirts. - **20% Off** for 10+ shirts. - **Can I combine different shirt styles for the discount?** Absolutely. As long as you have 3 or more items in your cart (regular or custom tees), the discount kicks in automatically. If you are making custom designs, you will need to make them individually. Once you have 3+ individually created shirts, the cart will automatically update to add 15% discount. And, once you have 10+ individually created shirts, the cart will automatically update to add 20% discount. #### ****Can I return or get a refund for a gift card?****   - No, all Epic Era Tees gift cards are non-refundable and cannot be exchanged for cash. - **\*Gift Card Info:** Digital gift cards are delivered via email only (you will not receive a gift card in the mail). To qualify for Free Shipping on your shirts, your cart must reach $75 in physical apparel, excluding the cost of the gift card. #### ****Is my information safe?**** - Absolutely. Our store is powered by Shopify, which uses industry-standard 256-bit encryption technology. This is the same level of security used by major banks to keep your information safe. #### **Product Details & Customization** - **How do I personalize a memory keepsake shirt?** _**For a quick walkthrough, check out our**_ [instructional videos](https://www.youtube.com/playlist?list=PLjsgKSVUU52dFWnZXo3aLVq4NeWXitnpn "Epic Era Tees Instructional Video Playlist")** Look for tees that have Personalization! in the title.** **How to personalize (quick steps):** \- Pick your shirt **color** + **size** \- Enter your **custom text** (name, year, city, dates) and/or **upload a high-resolution photo** (if offered) \- **Hover over the option** to see more information  \- Hit **Preview** and wait 5 ~10 seconds for it to update \- **Double-check spelling + dates** ✅ - **What is the quality of the shirts?** We use premium, 100% ring-spun soft-touch cotton fabrics perfect for all-day, all-year wear. Some heathered tees have a blend of cotton and polyester. These tees meet the **OEKO-TEX Standard 100** for safety and sustainability is part of Gildan's legacy. The shirts are produced by mills partnered with the **Fair Labor Association** and are made in **WRAP-certified** facilities. This ensures that your #BirthdayEra tees are not only soft but also socially and environmentally responsible. Please note that all designs are professionally printed; we do not offer embroidery at this time. - **Is the shirt heavy or thin?** Our shirts are a "Mid-weight" fabric (4.5 oz/yd²). They are designed to be much softer than those old-school, scratchy, boxy "heavy cotton" shirts, making them perfect for layering or wearing all day at a theme park or on a Cruise. - **Do the shirts run small?** Our Gildan Softstyle 64000 shirts are a Unisex True to Size Fit, but we always recommend checking the Size Chart measurements first.  - **Where is your size chart?** You can find detailed measurements on our Size Chart below. You can also find it within each epic tees listing in the drop down menu. **Pro Tip:** To find your perfect fit, grab your favorite t-shirt from home, lay it flat, and measure it **armpit to armpit**. Compare that number to our 'Width' measurements below! #### **![](https://cdn.shopify.com/s/files/1/0862/0186/0404/files/64000_Size_Chart_-_3XL.png?v=1775499768)** #### ****How is the design printed on the shirt?**** - We use professional Direct-to-Garment (DTG) printing technology. This process uses eco-friendly, water-based inks that are absorbed into the fibers of the shirt. This means the design feels soft to the touch, is breathable, and won't crack or peel like traditional screen printing or vinyl. #### **How do I keep my shirt looking new?** - Wash inside out in cold water with mild soap. - Tumble dry on low or air dry. - Never iron directly on the design. - **Epic Wrinkle Tip:** Spritz a little water/fabric softener mix (a few tablespoons of any fabric softener in a spray bottle and fill the rest with water and shake it) on your epic tee while it's on a hanger and shake—the wrinkles fall right out! **How does Epic Era Tees practice sustainability?** We currently use the Gildan Softstyle 64000, a choice rooted in a triple-threat of respect: - - **Respect for People:** Our shirts are made in safe, healthy work environments where people are treated with dignity. **Respect for Environment:** We focus on environmentally conscious manufacturing that monitors every drop of water and energy used. **Respect for Circularity:** We support efforts to reduce waste by finding creative ways to reuse and recycle materials rather than sending them to landfills. This ensures your #BirthdayEra or #Squad shirts are as ethical as they are soft! #### **Returns & Support** - **What is your return policy?** Because our shirts are custom-made specifically for your special events, we generally cannot accept returns or exchanges unless there is a defect. However, your satisfaction is our top priority! If your item arrives damaged, defective, or if there is any issue with your order, please contact us within 14 days. We’ll do our absolute best to make it right. - **How can I reach you?** Visit our [Contact Us](https://epiceratees.com/pages/contact "Contact Us") page or email us at [support@epiceratees.com](mailto:support@epiceratees.com "support@epiceratees.com"). --- > Source: [Epic Era Tees ](https://epiceratees.com/pages/avada-faqs)